Features — everything a modern AI chatbot needs
ChatAutomata brings modern AI chatbot features into one platform: website chat, multiple channels, smart knowledge base, booking assistant, webshop support, and lead capture — tuned for Hungarian.
AI engine and business actions
Tuned for natural conversations
The chatbot understands visitor intent, answers from your own knowledge base, and keeps the conversation clear and helpful.
Real actions inside chat
It can search products, book appointments, capture leads, check order status, and hand off support cases.
Fast reply experience
Visitors see answers appear naturally, without feeling like the chat has frozen.
Smart knowledge base
ChatAutomata answers from your FAQs, website content, and uploaded documents. The goal is simple: visitors get accurate answers faster, and your team handles fewer repetitive questions.
- FAQ editor for common questions and answers
- Website knowledge from your existing public content
- Documents for longer guides, policies, and product information
- Hungarian and multilingual support for natural customer questions
- Grounded answers based on the content you provide
Multi-channel support
Web widget
Embeds on WordPress, Wix, Shopify, Squarespace, landing pages, and custom websites.
Facebook Messenger
Let visitors reach the same chatbot through the channel where they already contact your business.
WhatsApp Business
Customer communication on a popular mobile channel, backed by the same knowledge base.
Instagram DM
Use the same chatbot logic through Instagram Business messaging.
Telegram
A quick messaging channel for simple customer support workflows.
Live human help + AI control
Live operator takeover
A human agent can take over any conversation and hand it back to the AI — on messaging channels you can even reply from your own inbox.
AI on/off + scheduling
Switch the AI on or off with one toggle, or schedule it (e.g. business hours only) — mute it while you're on holiday.
Operator Copilot
The AI suggests replies to your agent based on your knowledge base — one click and the answer is ready.
Proactivity + live visitors
Live visitors
See who is on your site in real time and which page they are on.
Proactive outreach
With page- or time-based rules the chatbot greets visitors automatically — more conversations, more leads.
Push notifications
Browser alerts for new conversations or live-help requests, even when the admin is not open.
Visual understanding + file upload
Visitors can upload images, PDFs or documents, and the chatbot actually sees images (vision) for a more accurate, personalized answer. Uploaded files are kept in secure storage with per-plan size limits. The appearance is customizable too: modern or classic design, brand colors, and your own launcher button.
Integrations
The chatbot can fit into your existing business workflow and execute useful actions through connected tools.
- Webshop APIs for product search, stock, order status, and cart workflows
- Automation for Zapier, n8n, Make, and custom webhook flows
- Scheduling for appointment booking and availability workflows
- CRM and marketing sync for captured leads
- Team alerts for important conversations and new leads
Own AI key option
If your team already uses an AI provider account, you can connect it to ChatAutomata. This gives higher-volume teams more cost control and flexibility.
Lead capture + analytics
- Lead capture with email, phone, message, and source context
- Conversation archive for searchable customer history
- Usage insights for traffic, popular topics, and conversion points
- Sentiment monitoring for higher-tier workflows
- Automatic forwarding of leads and important events to external systems
Branding and appearance
- Brand color, avatar, welcome message, and quick replies
- Proactive greeting and custom tone settings
- Automatic language detection for visitors
- Advanced appearance and own-brand controls on higher plans
Privacy + GDPR
- Encrypted data transfer
- Protected account and access management
- EU-based data handling environment
- IP masking and cookie consent support
- Transparent terms, privacy notice, and cookie policy
Frequently asked questions
What actions can the chatbot perform?
The AI chatbot can perform real actions — e.g. product search in WooCommerce, appointment booking in the calendar, lead capture. It doesn't just answer, it acts.
How does the smart knowledge base work?
The chatbot searches your FAQs, website content, and documents for the best answer, so it guesses less and helps more accurately.
When is the own AI key option useful?
It is useful for higher-volume chatbots or teams that already have an AI provider account and want more flexible cost control.
Gyakorlati chatbot-megoldások magyar vállalkozásoknak
Foglalás, ügyfélszolgálat és webshop-támogatás egy magyar nyelvre hangolt chatbot platformban.